Privacy Policy
How Lab House collects, uses, and protects your personal information.
1 Introduction
Lab House ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, submit forms, or engage with our ISO/IEC 17025:2017 NABL accredited calibration services.
By using our website or submitting your information through our quote request form, you consent to the practices described in this policy.
2 Information We Collect
We collect only the information necessary to provide our calibration services and respond to your inquiries:
Information You Provide Directly
- check_circle Full Name — to identify you and address correspondence
- check_circle Email Address — to send quote confirmations, updates, and communications
- check_circle Phone Number — for direct communication about your calibration needs
- check_circle Company Name — to associate your request with your organization
- check_circle Instrument/Service Details — the type of calibration service you require and any additional notes
Information Collected Automatically
- info IP Address — for security and rate-limiting purposes only
- info Browser/Device Information — basic technical data to ensure our website displays correctly
3 How We Use Your Information
Your personal information is used solely for the following purposes:
- description Processing quote requests — preparing and delivering calibration service quotes
- mail Email communication — sending confirmation emails, service updates, and responding to inquiries
- support_agent Customer service — following up on your requests and ensuring satisfaction with our services
- security Security — preventing spam, abuse, and protecting the integrity of our systems
We do not use your information for marketing purposes unless you explicitly opt in. We never sell, rent, or trade your personal information to third parties.
4 Data Storage & Security
We take the security of your data seriously and employ industry-standard measures to protect it:
- lock All data is transmitted over HTTPS (TLS encryption)
- database Data is stored in a secure, managed database with Row Level Security policies
- verified_user Access to customer data is restricted to authorized personnel only
- backup Automatic daily backups ensure data recovery in case of system failure
5 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy:
- schedule Quote requests and contact submissions are retained for up to 2 years after the last interaction
- delete_sweep Closed requests with no follow-up are anonymized or deleted after the retention period
- history Calibration service records may be retained longer as required by ISO quality management standards
6 Third-Party Services
We use trusted third-party services to operate our digital infrastructure:
Hosting & Deployment
High-reliability website hosting and content delivery
Database & QMS
Secure data storage with encryption at rest
Email Service
Transactional quote dispatch and confirmations
Fonts & CDN
Google Fonts typography (no tracking cookies)
Each third-party service has its own privacy policy governing the data they process. We do not share your personal data with any other third parties.
7 Your Rights
You have the following rights regarding your personal information:
- visibility Right to Access — request a copy of the personal data we hold about you
- edit Right to Rectification — request correction of inaccurate or incomplete data
- delete Right to Deletion — request deletion of your personal data (subject to legal obligations)
- block Right to Object — object to specific uses of your personal data
To exercise any of these rights, please contact us using the details below.
8 Cookies
Our website uses only essential cookies required for the website to function properly (e.g., session management). We do not use tracking cookies, advertising cookies, or any third-party analytics that track individual users.
9 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised "Last Updated" date. We encourage you to review this page periodically.
10 Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact us: